Shopping Policies & Details
1. Exchange Policy
- Items can be exchanged within 3 days of receipt
- The item must be in its original condition with tags attached
- Customers are responsible for return shipping costs
2. Order Tracking
- Tracking information will be provided once the order is shipped
- Track orders easily through our website's tracking portal
3. Custom Orders & Pre-Orders
- Custom orders require 2-5 working days for production
- Pre-order shipping dates will be communicated at checkout
4. Shipping Costs and Free Shipping Threshold.
- Flat rate or calculated shipping for other orders.
5. International Shipping.
- Delivery may take 3-10 business days depending on the destination.
- Customers are responsible for customs duties or taxes.
6. Lost or Delayed Shipments.
- If a package is lost, please contact us within 2-3 Days
- We will work with the courier to resolve the issue but are not responsible for delays caused by shipping carriers.
7. Care Instructions.
- Share how to wash, store, or maintain your clothing
- Machine wash cold, gentle cycle. Hang to dry.
8. Customer Service Contact Info.
- cocolaubana@gmail.com
- We respond within 24 hours on business days.